Shipping Policy
Last Updated: May 21, 2026
Thank you for shopping with Trimcoo. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During peak seasons, product launches, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
2. Shipping Destinations
We currently ship to the countries and regions available at checkout.
If your country or region is not available during checkout, we may not currently support shipping to your location.
For questions about shipping availability, please contact us at:
3. Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on:
- Your shipping destination
- The shipping method selected
- The size and weight of your order
- Any active free shipping promotions
If free shipping is available, the terms will be shown on our website or at checkout.
4. Estimated Delivery Time
Estimated delivery times may vary depending on your location, shipping method, and carrier service.
Typical delivery estimates are:
- Domestic orders: 3–7 business days after shipment
- International orders: 7–20 business days after shipment
Please note that these are estimated delivery times only. Actual delivery may be affected by customs clearance, carrier delays, weather conditions, holidays, or other events beyond our control.
5. Order Tracking
After your order ships, you will receive a shipping confirmation email with tracking details, if tracking is available.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
If you have not received tracking information after your order has been shipped, please contact us at:
6. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Trimcoo is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or handed over to the carrier.
7. Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees charged by your local customs authority.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country or region.
Trimcoo is not responsible for delays caused by customs processing.
8. Delayed, Lost, or Missing Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If your order appears to be lost or has not arrived within the estimated delivery window, please contact us at:
Please include your order number and shipping information so we can help investigate the issue.
While we will do our best to assist you, delivery delays caused by carriers, customs, incorrect addresses, or events beyond our control are not fully within our responsibility.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos or videos of the damaged package and product
We will review your case and provide an appropriate solution, which may include replacement parts, a replacement product, or other support depending on the situation.
10. Missing or Incorrect Items
If you receive an incorrect item or if part of your order is missing, please contact us within 7 days of delivery at:
Please include your order number and photos of the items received.
After reviewing your request, we will help provide a suitable solution.
11. Failed Delivery or Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal to accept the package, or failure to pay customs fees, we will contact you to discuss the next steps.
Additional shipping fees may apply if the order needs to be reshipped.
Original shipping fees may not be refundable in these cases.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to help before the order is processed or shipped.
Once an order has been shipped, we may not be able to change or cancel it. In that case, please refer to our Returns & Refunds Policy.
13. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us:
Trimcoo
Email: support@trimcoo.com